Announcement:

Next Issue of HR Connect Newsletter :02 is due in July 2016. All Members are requested to forward their submissions on or before 20th of June 2016

Monday 30 May 2016

Practising Mindfulness at Work - Start Bursting Those Thought Baloons!


Have you ever been to a situation where you reached office, opens your inbox and find that the pile of your pending jobs have just gone few more centimeters up (few feet  high will be very much of an exaggeration). Suddenly you feel mix of despair and boredom and makes you drag yourself to end of day somehow without actually doing anything to bring down the pile?

See if you can identify with any of below standard responses.

A) Never (Do actually such stuff happen?)
B) Yes, Occasionally. (Say 1 or 2 days in 3-4 month period)
C) Yes, quite often


Response Interpretations:
A) Liar Liar
B) Pretty Natural, don't bother
C) If it's not other personal issues contributing to your workplace lethargy, and if you aren't totally dissatisfied with your current workplace and is desperately looking for a change, then read along. It  might be time to practice mindfulness at the workplace. 


The Thought Baloons


Practicing mindfulness can be helpful to counter workload related stress, lethargy and boredom at work, and to make everyday more enjoyable and lively is to practice mindfulness.

Like with any other practice, this demands dedication and commitment to bring out benefits.

How to be mindful?


1. Start bursting your thought baloons

There is a  little voice inside our head, or the 'inner speech'. It plays a key role in human consciousness. This can manifest as thought generation (this is particularly helpful) and mind wandering (gotcha). First and the Biggest  step is to be aware of this mind wandering, about that little person who keeps chatting sitting inside your head. 
Instead of letting that voice distract you, get a tight hold of it. Keep wandering within limits
Start pricking those unnecessary thought baloons and make it a habit.

2. Slow down and Practice being "in the moment".


Avoid rushing to things and deliberately slow yourself down for better clarity and awareness.
Instead of mentally rehearsing or planning the next hour's or next days agenda, instead of plan about your meeting with your boss, be in the moment, pay all your attention to the work you are doing. Pay attention to subtle details of it and finish it off with perfection.
Being in the moment means being mindfully aware of what is going on right here and now.

3.  Engage in active listening and avoid unnecessary chatter

Talking consumes energy. Period.

Avoid unnecessary talks to the extent possible. 
Practice active listening and DO listen more than you speak.


There are many hurdles at every work place that is beyond control, but by better utilizing the assets available at your disposal, you can better manage your office ambiance.

There is a 10 minute TED talk  by Matt Killingsworth worth listening. Link here

Image Credits:Pixabay.com

Sony Paul Peter, +Sony Palachodan, Olam Agro India Private Limited.


Sunday 29 May 2016

HR Concepts - Red Circle Policy


When an employee is overpaid, salary lingo describes their base pay as a “red circle rate,” or a rate of pay that is above the maximum salary for a position. A red circle policy is a common approach to addressing this situation and allowing the market to catch up with the employee’s pay. Once red circled employees are identified, organizations normally freeze their salaries at their current level. In other words, red circled employees will not receive pay increases while their salaries are above the maximum salary range for their positions.



Some factors that contribute to  implementing a red circle policy are:
  • Change in market conditions
  • Employees have long tenure. 
  • Job responsibilities decrease.
  • Shifts in philosophy.
While the thought of freezing current employees’ salaries may seem too risky or controversial a move for your company to make, as long as you do it with a high degree of transparency and apply is equally across all departments and employees, it simply makes good business sense. Red circling can help you reach your long-term goals and is worth considering.

Further Reading & Reference:

1.HR Cost Cutting with a Red Circle Policy

Have a great HR day :)

Shared by - Maneesh M S, +Maneesh Muralidharanpillai ,Sr. Executive HR, Appollo Tyres Limited

Friday 27 May 2016

HR Concepts : What are Psycho Motor Tests?


Psychomotor Tests are used for determining the precision, coordination, control, dexterity and reaction time for candidates in the hiring process. It not only assesses the mechanical performance of the candidate but also their ability to understand and follow instructions and perform motor responses.

It assesses the subject's ability to perceive instructions and perform motor responses often including measurement of the speed of the reaction.

A range of basic skills are tested during a psychomotor test, from precision, dexterity, coordination and control to reaction times, stability, speed and coherence. There are a variety of quick quick tests that experts may use to gauge these skills. Some of these tests include a tweezer dexterity test, a matching-color pegboard, or a set of small parts that must be quickly assembled.

O'Connor Tweezer Dexterity Test

This kind of tests are widely used for deciding the best candidate for surgeons or pilots etc. The test measures the candidate’s reaction time, multitasking capacity and coordinating abilities. The evaluator rates the candidate’s performance against a predefined benchmark. This is standardized for all applicants.

Example:
In a manufacturing facility, a candidate is placed in a high speed assembly line. They are asked to perform a task for a certain time period. This gives the employer an idea of the efficiency and fastness of the employee.


Factors affecting Psychomotor Tests: 
• Job role: The tests are created in accordance with the jobs demand. It asses the key physical attributes required to perform the job related tasks successfully.
• Job pressure: Pressure related to ache job role may be different and that has to be kept in mind while designing the tests
• Decision making: The degree of instant decision making is a key factor of psychomotor assessments
• Real time job environment: The tests are most accurate when conducted in a real time simulated environment, as that is when the motor reflex are best judged.
• Standardizing the evaluation criteria: For proper assessment of candidates, a checklist of all major criteria are created and every candidate is judged based on the same



Advantage:
• Relevance: These tests provide an acute understanding of the exact reaction that a candidate might give in a similar real life situation. This helps in selecting the best suited candidate



Disadvantage:
• Cost: The tests usually require equipment and simulation, so they can get quite costly.
• Time: Being a one to one testing environment, time and effort required in conduction psychomotor tests are very high.


Have a great HR day :)

Shared by - Maneesh MS, +Maneesh Muralidharanpillai ,Sr. Executive HR, Appollo Tyres Limited

Thursday 26 May 2016

EPFO Housing Scheme Proposal For Subscribers

Retirement fund body EPFO is working on a proposal to provide low cost housing to its over five crore subscribers. 

"The EPFO is working on the proposal to provide low cost housing to its subscribers, which will come up for discussion in the meeting of its trustees expected sometime next month," a source said. 
Earlier this month, Labour Minister Bandaru Dattatreya had said in the Lok Sabha that the government is exploring the possibility for providing a suitable low-cost housing scheme for subscribers of Employees'Pension Fund. 

He was replying to a question whether the government or the EPFO has introduced/proposes to introduce a scheme to allow its subscribers to pledge their future PF contribution to buy low-cost houses. 

Future EPF to be pledged as EMI's

Last year, the proposal was also on the agenda of EPFO's trustees meeting held on September 16. 
A report of an expert committee on housing facility for the subscribers was also presented to the trustees for their perusal. 

The committee had unanimously recommended a scheme to facilitate subscribers to buy houses where they will get an advance from their PF accumulation and will be allowed to pledge their future PF contribution as EMI (Equated Monthly Instalment) payment. 

Under the proposed scheme, there will be a tripartite agreement with member, bank/housing agency and EPFO for pledging future PF contributions as EMI payment. 

The panel had suggested that the subscribers will purchase a dwelling unit with loans from bank or housing finance companies and hypothecation of property in favour of the latter. 
However, the panel had suggested this scheme for those EPFO subscribers who are low income formal workers and could not buy a house during their entire service period.

News Source: Economic Times, [22.05.2016], EPFO to consider housing scheme for members next month
Image Credits: Pixabay.com

Shared by -Siju Jose T +Siju Jose , Sr. Manager - HRD,  Oil Palm India Limited.

Wednesday 25 May 2016

CBDT: SALARIED EMPLOYEES TO SUBMIT PROOF FOR LTA, HRA CLAIMS

The CBDT (Central Board of Direct Taxes) has introduced a new form (Form 12 BB) for claiming tax deduction towards LTA, LTC, HRA & interest paid for home loans. The new form mandates people to furnish proof of travel while claiming LTA, LTC, and details of landlord in case of HRA claims. Let us understand this in detail.

Why this Rule?
The main reason behind introducing this rule is to plug the loopholes under tax laws by tightening the entire procedure for claiming these tax exemptions. This becomes more important because there was no standard or prescribed format until now for filing these declarations. And in the Budget 2015, the Finance Act had already introduced Section 192(2D) of the Income Tax Act mandating employers to collect all necessary evidences, but the rules and form were yet to be prescribed. The same has been done now.



What is this form about?
The declaration needs to be filed for claiming deductions in a prescribed form i.e. Form 12 BB as set up under rule 26C.

What is the obligation on the Employer?
Earlier the employers were not under any statutory obligations for collecting bills or other proofs in order to prove the fact that their employees have actually utilized the money they are claiming towards these claims.
But, the current amendment with the introduction of this rule will now make all the employers obligated to collect all the relevant information in the prescribed format apart from collecting the proof of evidence, before they can allow the respective benefits under various tax benefits to the employees.
Details needed to furnish LTA, LTC and HRA claims
The circular as issued by the government has not specified the documents required to be submitted for claiming deductions but the existing documents that employees used to provide should hold good. Following are the documents which are required to claim these benefits:-

HRA:
As per the notification issued by the government, a person claiming HRA (Housing Rent Allowance) for over Rs. 1 lakh needs to furnish name, address and PAN i.e. Permanent Account Number of the landlord, apart from giving the rent receipts. With this the government can start tracking the fraudulent claims and can also verify whether the rent received by the landlord has been duly disclosed in their tax-return.

LTA/LTC:
To claim LTA (Leave Travel Allowance) or LTC (Leave Travel Concession), people need to provide the evidence of expenditure, and submit boarding pass and tickets for claiming LTA or LTC.

Housing Loan
To claim deduction on the interest on a housing loan, people need to provide PAN of the lender and their name and address.

Deductions u/s Chapter VI-A
People need to submit relevant proof for claiming deductions under chapters VIA(A) and VI-A that cover Sections 80C, 80CCC, 80CCD, 80E, 80G, 80TTA. Sections 80CCC, 80CCD and section 80C allow a deduction of Rs. 1.5 lakhs on specified investments.

What will be the impact of this new Rule?
The new rule and the forms will make it really easy for both the taxpayer and the employer because it brings standardization which will help employees and employers both. Moreover from the government's point of view, the new format will ensure collection and maintenance of information, and will assist them in streamlining their assessment process and curb the malpractice of fake claims.

When will this rule come into effect?
The rules will be applicable from June 1, 2016.

Shared by -Sindhu Riju, +sindhu riju , Manager - HR, CGH Earth Group of Hotels

HR Concepts: Catfish Effect Management Theory


'Catfish effect' is a term used in human resource management to describe how groups are motivated by the addition of a strong competitor. It refers to the motivating effects of strong competition on weaker individuals. It's named after a story, perhaps apocryphal, regarding the transport of live sardines in Norway.  Transporting live sardines is very difficult but one Captain discovered a method ; he kept a catfish in the same tank to keep sardines active to avoid potential confrontation.

Organizations may take steps to ensure a level of competition in the workplace, such as sales leader boards, to make beneficial use of the catfish effect to encourage productivity across all employees. Gamification in the workplace, an increasingly popular method of encouraging productivity, exploits the catfish effect.


"Catfish effect" is a dynamic business leaders inspire employees to one of effective measures. It is expressed in two ways:
 First, enterprises should continue to add fresh blood, those vibrant, quick-witted young force into the workforce and even management, to those who rest on its laurels, conservative and bureaucratic laziness employees competitive pressure, in order to arouse the "sardines" their survival awareness and win the heart of competition.
 The second is to continue to introduce new technologies, new processes, new equipment, new management concepts, so as to enable enterprises to fighting the tide waves in the market, and enhance survivability and adaptability.

Reference & Further Reading:
1.Management theory catfish effect (Date:2013-07-20 11:23:24),   http://www.winsmile.cn/eNews/86.html

Image Credits: Google (usage license- labelled for reuse)

Have a great HR Day:)

Shared by - Maneesh M S+Maneesh Muralidharanpillai , Sr. Executive HR, Apollo Tyres Ltd

Tuesday 24 May 2016

Focal EE Approach of Identifying Employee Engagement Priorities


(Focal Employee Engagement (Focal EE) is a cloud-based employee survey solution measuring employee engagement and satisfaction.)


Employee surveys are tools used by organizational leadership to gain feedback on and measure employee engagement, employee morale, and performance. Usually answered anonymously, surveys are also used to gain a holistic picture of employees' feelings on such areas as working conditions, supervisory impact, and motivation that regular channels of communication may not. Surveys are considered effective in this regard provided they are well-designed, effectively administered, have validity, and evoke changes and improvements [1]

Engagement is a combination of commitment to the organization and its values, plus a willingness to help out colleagues (organizational citizenship). It goes beyond job satisfaction and is not simply motivation. Engagement is something the employee has to offer: it cannot be 'required' as part of the employment contract. There are many individual and organizational factors that determine whether employees become engaged, and to what extent they become engaged.



If you are assessing the level of engagement or job satisfaction of your employees, you need to know exactly what matters most to them. This information is critical to understanding exactly what you need to fix. To simply know what employees are most and least satisfied with is not enough. For example, you might find that your employees are "very dissatisfied" with some aspect of their jobs, but that the thing they are unhappy with is not really that important to them or has little bearing on how engaged they are. Or you might find that your employees are moderately satisfied with some other aspect of their jobs, but you also learn that this is the most important thing to them and therefore an area to focus on improving. [2]

Simply asking employees to tell you what is most important to them is one approach, but this approach has some serious drawbacks. Most significantly, it doubles the length of the survey, which means fewer employees will complete the survey and those that do will be more likely to either find the process more bothersome or experience "survey fatigue" as they near the end. Worst of all, this means you will probably get fewer written comments from your employees.

Focal EE uses a different approach to measure "importance". The method we use starts with a statistically-based model of engagement that uses factor analysis to identify the key components of engagement that are common across most/all organizations.

Next, we use correlation to identify which items are the biggest drivers of engagement in a specific organization. It is important to note that correlation is not causation. Strictly speaking, we cannot establish a cause-effect relationship based solely on correlations. However, from a practical perspective, items that are highly correlated with engagement are usually a reliable indication of what is having a positive or negative impact on engagement.

Finally, we incorporate group size and standardized scores to identify the items that are the highest engagement priorities. Generally speaking, this means we look for items with high correlations and low scores.

References & Further Reading
1. Knapp, Paul R. and Bahaudin G. Mujtaba. May 2010. "Designing, administering, and utilizing an employee attitude survey." Journal of Behavioral Studies in Business. Volume 2
2. Identifying Employee Engagement Priorities

Image license: labelled with reuse with modification
Shared by - Beena Sandeep, +Beena UK Asst.manager HR, Iris Software Solutions LLC

HR Concepts :Improshare System of Productivity Gainsharing Plan

Productivity gainsharing plans have existed for nearly 50 years. They're all based on a mathematical formula that compares a baseline of performance with actual productivity during a given period. It's usually calculated as a ratio of outputs to inputs. 

A measurable increase in productivity is usually due to one of the following scenarios:
  • Greater production output with equal or less input.
  • Equal production output with less input.



Types of productivity gainsharing systems.
There are four types of gainsharing programs: the Scanlon Plan, the Rucker Plan, Improshare and custom plans. The plans are similar except for the way the bonus is calculated and the level of employee involvement required to support the plan.

1. The Scanlon Plan is based on the historical ratio of labor cost to sales value of production.

2. The Rucker Plan is based on the premise that the ratio of labor costs to production value. The Rucker Plantracks the value added to a product as a measure of productivity

3. Custom plans are used to customize components of a gainsharing plan to support a unique aspect of an organization's environment. Typically, these plans modify either the "textbook descriptions" of the bonus formula or the employee- involvement system

4. Improshare is “Improved Productivity through Sharing” and was coined by Mitchell Fien. 

Improshare is a type of group bonus that is gained depending on the productivity of the team. Productivity is measured through amount of output produced in a given time period. The bonus amount depends on both employees who contribute directly and indirectly to the output.
The bonus is calculated by finding the difference between standard working hours and actual hours to produce the required output and divided by the actual hours. The employers and the employees share 50-50% of the bonus. The employees 50% is split between all the members in the team that contributed towards productivity improvement.

An advantage of this method of bonus is that it promotes team work and collaboration, resulting in positive group dynamics as well as increased productivity for the organization. Furthermore the employees are aware that they will receive the bonus if they finished their work quicker, hence improving efficiency as well as reducing the cost of production.

However the drawback is that it only focuses on the reduction of cost of production and does not consider reduction in other types of cost. Hence those employees involved in other cost savings will not be benefited by the Improshare system.

Have a great HR Day ! :)

Reference & Further Reading: 
1. Is Gainsharing for You?. by Ronald J. Recardo and Diane Pricone
Image Credits: pixabay.com

Shared by - Maneesh MS, +Maneesh Muralidharanpillai Sr. Executive HR, Appollo Tyres Limited

Sunday 22 May 2016

Latest Trends to ensure Gender Equality at Workplace

Number of women CEOs from the Fortune Lists has been increasing from 2012–2014, but ironically women's labor force participation rate decreased from 52.4% to 49.6% between 1995 and 2015 globally.[1]

Demands for Gender Equality is increasingly prevalent in business these days and many MNC's have already rolled out policies in this regard to maximum ensure gender equality at work place. 

Proper awareness and acknowledging of various factors, that hinders this equality in our workplace is another step that can be taken towards eliminating them.

The attempt here is to highlight some of those factors. Also included is what many MNC's are doing differently (source: Times of India)

First among such factors is - Glass Ceiling.

The Federal Glass Ceiling Commission defines the glass ceiling as "the unseen, yet unbreachable barrier that keeps minorities and women from rising to the upper rungs of the corporate ladder, regardless of their qualifications or achievements."

Discussions about the existence and non existence of glass ceiling is on air since the 70's. These discussions have led to many model employer amend their employee policies emphasizing gender equality at work.

Next factor is - Gender Pay Gap[3]

The European Commission defines the gender pay gap as the average difference between men’s and women’s aggregate hourly earnings. The wage gap is due to a variety of causes, such as differences in education choices, differences in preferred job and industry, differences in the types of positions held by men and women, differences in the type of jobs men typically go into as opposed to women (especially highly paid high risk jobs), differences in amount of work experience, difference in length of the work week, and breaks in employment.



 Latest trend Policies against Mansplaining & Tone Policing @ Workplace[2]

Mansplaining

"Mansplaining" is a portmanteau of "man" and "explaining," used largely to describe the act of men "teaching women" — often about things directly related to women's experience without any recognition of (or interest in) the woman's actual knowledge of the topic or subject expertise

Tone Policing
Telling a person to calm down instead of responding to their concerns. Tone policing works mostly by derailing a discussion by critiquing the emotionality of the message than message itself. Tone policing suggests that people distance themselves from their own emotions of anger, frustration, or fear in order to be heard.

US-based Vox Media was the first company to have outlined in its code of conduct unwanted behaviour such as mansplaining, micro-aggressions or subtle putdowns, and even tone policing.
Rolled out late last year, its code of conduct in the context of mansplaining says: "Remember that your colleagues may have expertise you are unaware of and listen at least as much as you speak." 

The code adds that micro-aggressions and tone policing, which have a negative impact on victims, also have no place on the teams.

Various studies, including that by Brigham Young University and Princeton researchers in 2012, show that men dominated professional meetings, giving women a voice share of only 25%.

Behaviours such as mansplaining and micro-aggression, whether intentional or not, result in a climate of exclusion and a reduced contributory role by women in decision making, thus mitigating the benefits of gender diversity at the workplace.

While India Inc has recognized the value of gender diversity, as in most companies across the world, Indian companies appear to have not defined and specifically banned mansplaining via a policy document. However, through other means such as defining inclusiveness as a corporate value, encouraging active listening and via sensitization programmes, a few companies are ensuring that their women employees are equally heard.

"By doing simple things, we subtly encourage the right behaviour. For example, we do not close any 'All Minds meetings' (our open house meetings), unless there are a few questions from the lady minds," says Parthasarathy NS, executive director & COO at Mindtree. 

Adopting appropriate core values also helps mitigate gender bias. At the Mahindra Group, 'Dignity of the individual' is one of its core values, which results in an inclusive culture. 'Collaboration' (which is reflected by teaming, active listening and inclusivity) is one of the key values at Mindtree.

"Listening to employees and team members is a key competency that is a prerequisite in several companies. It is just not listening but active listening and empathy that is sought to be encouraged and assessment of such behaviour is done via performance appraisal and feedback process," says M P Sriram, partner at professional consultancy Aventus Partners.

Listening to others without deeply held biases and prejudices is actively encouraged at the Mahindra Group and is a leadership criterion. At Citigroup, leadership standards include interpersonal sensitivity and respect. Both these organizations deploy 360-degree feedback to ascertain compliance with such behavioural criteria.

"One of the key characteristics of a Mahindra leader is being 'Mindful' where listening is a key behaviour that employees are required to manifest. To develop on this, we have a key strategic initiative called 'Reflective Conversations', which fosters powerful thinking through practice of the key skills of active listening," explains Prince Augustin, executive VP, Group Human Capital and Leadership Development, Mahindra & Mahindra.

Sensitization programmes have also helped companies create an inclusive working environment. Says Anuranjita Kumar, chief human resources officer, Citigroup (South Asia), "We conduct a sensitization program, 'Respect at Work', which highlights the importance of according respect for all colleagues to allow them to voice their opinions in a non-judgemental environment. The programme brings about an awareness of unconscious biases in regards to gender, cultural background and sexual orientation, and how manifestations of these biases can be prevented in one's own behaviour."

Adds Farah Nathan-Menzies, head, diversity & inclusion at Godrej Industries, "We understand that women often face prejudices and biases in the workplace that prevent them from advancing in their careers. To build awareness on these issues, we run sensitization workshops for our team members."

In the end the ultimate deciding factor in leveling out any inequality starts and ends with every employee once everyone value mutual respect beyond gender differences

Sources:
1. jcombopiano (2012-11-27). "Fortune 500 CEO Positions Held By Women".Catalyst. Retrieved 2016-05-03.
2. The Times of India (22-05-22)."Listen as much as you speak, cos tell managers".
3. https://en.wikipedia.org/wiki/Gender_pay_gap

Shared by - Benny KJ, +Benny Kuruthukulangara Sr. General Manager - HRD, VKL Seasoning Pvt Ltd.

I/O Series #2: Organizational Citizenship Behavior (OCB): Building An Exception Team & Work Culture


[Next in the I/O Series is about Organizational Citizenship Behaviour (OCB). Acquainting with this concept will not only broaden the understanding about organizational behavior but will also help to identify the responsible factors that needs to be encouraged to increase incidence of Organizational Citizenship Behaviour.]

What does the exceptional employee do to be labeled ‘exceptional’? How can the work culture be promoted to bring out more exceptional team members?. 

In I/O Psychology, Organizational Citizenship Behavior (OCB) is a concept that describes an employee’s voluntary commitment within an organization that is not part of his or her job description. It encompasses anything positive and constructive that employees do, which help provide support to co-workers and results as benefit to the company.

Defined as:
“Organizational citizenship behavior (OCB), defined as behavior that (a) goes beyond the basic requirements of the job, (b) is to a large extent discretionary, and (c) is of benefit to the organization”
This behavior has been linked to work productivity, employee effectiveness, and other factors that can impact an organizational climate in the short or long term.



            Five Factor Model : Dimensions of Organizational Citizenship Behavior (OCB)
           Organ (1988)[1], proposed the Five Factors/Dimensions of Organizational Citizenship Behavior.

Five Factors are:

1)      Altruism
Altruism is defined as the desire to help or assist another individual, while not expecting a reward in compensation in return for that assistance. An example is helping other employees with their work, and volunteering to do additional work in order to help other employees reduce their own work load. Altruism in the workplace leads to productivity and effectiveness because it encourages good inter-employee relations; it can also reduce the stress on other employees.

2)      Courtesy
Courtesy is defined as behavior which is polite and considerate towards other people. Courtesy outside of a workplace setting includes behavior such as inquiring about personal subjects that a coworker has previously brought up, asking if a coworker is having any trouble with a certain work related project, and informing coworkers about prior commitments or any other problems that might cause them to reduce their workload or be absent from work. Courtesy not only encourages positive social interactions between employees.

3)      Conscientiousness,
Conscientiousness, sometimes referred to as compliance, reflects the genuine acceptance and adherence of workplace rules, regulations, and procedures. conscientiousness is observed when an employee not only meets their employer’s requirements—such as coming into work on time and completing assignments on time—but exceeds them.

4)      Civic Virtue
Civic virtue refers the active involvement, interest, and participation in the life of their organization, such as functions, events, and meetings. It is how well a person represents an organization with which they are associated, and how well that person supports their organization outside of an official capacity. For example, how well someone represents their business and how they may support that business are all examples of someone's civic virtue.
Eg: taking part in company marathons, charity fundraisers, speaking positively about the business to friends, family and acquaintances
and
5)      Sportsmanship
Sportsmanship describes employees who are willing to tolerate difficulties in the workplace that are intended to improve the organization, abstaining from unnecessary complaints and criticisms.

And like any other behavior we can apply various methodologies into increasing their occurrence through appropriate training and reinforcements. When employees perceive the procedures of their organization as fair and just (procedural justice), they will be more inclined to engage in organizational citizenship behavior. Another factor is the right motivation.

According to group value model[2] and the relational model of authority [3], people are very attuned to signals or information that indicates whether or not they are valued in the organization. If they are treated fairly, they feel they are valued members, and that will more inclined to high OC behaviour.

Back to our question in the beginning

       One possible answer is: Be aware of OCB and Encourage its occurrence
 
Shared by – Sony Paul Peter, +Sony Palachodan 


References & Further Reading

1.        Organ, D. W. (1988). Organizational Citizenship behavior: The good soldier syndrome. Lexington, MA: Lexington Books.

2.        Lind, E. A., & Tyler, T. R. (1988). The social psychology of procedural justice. New York, NY, US: Plenum Press.

3.        Tyler, T. R., & Lind, E. A. (1992). A relational model of authority in groups. In M. Zanna (Ed.). Advances in experimental social psychology (Vol. 25, pp. 115-191). New York, NY, US: Academic Press.

                                     (Picture used in this post is released free of copyrights under Creative Commons CC0)